ContactFixer Support

Welcome to ContactFixer support! This page provides help and answers to common questions.

📱 About ContactFixer

ContactFixer is an intelligent contact management app that helps you:

🆘 Getting Help

Contact Support

Email: d3p@hotmail.com

Response Time: Within 24-48 hours

Languages: English, Arabic

Before Contacting Support

  1. Check the FAQ below
  2. Make sure you're running the latest version
  3. Try restarting the app
  4. Check iOS Settings → Privacy → Contacts (permission granted?)

❓ Frequently Asked Questions (FAQ)

General Questions

Q: Is ContactFixer safe to use with my contacts?

A: Yes! All processing happens on your device. We recommend making a backup before merging contacts (the app provides this feature).

Q: Will ContactFixer delete my contacts?

A: ContactFixer only merges or deletes contacts when you explicitly confirm the action. You always have full control.

Q: Does ContactFixer require an internet connection?

A: No. The app works completely offline. Internet is only needed for optional iCloud backup sync.

Q: How much does ContactFixer cost?

A: ContactFixer is free to download with 2 free merges to try the app. Upgrade to Pro ($4.99 one-time purchase) for unlimited merges and all premium features.

Privacy & Security

Q: Where is my data stored?

A: All data is stored locally on your device. Optionally, you can enable iCloud backup which stores data in YOUR private iCloud account.

Q: Do you sell my data?

A: Absolutely not. We don't collect, sell, or share any of your data.

Q: Can you see my contacts?

A: No. All processing happens on your device. We have no access to your contacts.

Q: Is iCloud backup secure?

A: Yes. iCloud data is encrypted by Apple and only accessible with your Apple ID.

Features & Usage

Q: How does duplicate detection work?

A: ContactFixer uses multiple algorithms:

  • Name matching (exact and fuzzy)
  • Phone number comparison
  • Email address matching
  • Photo similarity detection
  • Organization matching

Q: Why wasn't a duplicate detected?

A: The app uses conservative algorithms to avoid false positives. If contacts are very different (different names, no shared phone/email), they won't be grouped.

Q: Can I undo a merge?

A: Yes! ContactFixer creates automatic restore points. Use the "Time Machine" feature to restore to any previous state.

Q: How do I backup my contacts?

A: Use the "Full Backup" feature in the Backup & Restore section. This creates a complete snapshot of all contacts.

Q: Can I merge contacts from different accounts?

A: Yes. ContactFixer can detect and merge contacts across iCloud, Google, Exchange, and other accounts.

Technical Issues

Q: The app crashes when scanning contacts

A: This usually happens with very large contact lists. Try:

  1. Restart your device
  2. Close other apps to free memory
  3. Update to the latest version
  4. If problem persists, contact support

Q: Scanning takes a very long time

A: Duplicate detection is CPU-intensive. For 1000+ contacts, it may take several minutes. This is normal.

Q: Some contacts aren't showing up

A: Check iOS Settings → Contacts → Default Account. Make sure all account groups are visible.

Q: The app says "No permission to access contacts"

A: Go to iOS Settings → Privacy & Security → Contacts → ContactFixer and enable access.

Q: Dark mode doesn't work

A: The app follows your system appearance. Check iOS Settings → Display & Brightness.

Q: Arabic text displays incorrectly

A: Make sure you've selected Arabic in the app settings. The app fully supports RTL (right-to-left) layout.

Localization

Q: How do I change the app language?

A: Go to Settings (gear icon) → Language → Select English or Arabic

Q: Can you add support for [other language]?

A: We're always considering additional languages. Contact us with your request!

CloudKit & Sync

Q: My data isn't syncing between devices

A: Make sure:

  1. You're signed in to iCloud on all devices
  2. iCloud Drive is enabled
  3. Same Apple ID on all devices
  4. Internet connection available

Q: How do I disable iCloud sync?

A: Go to Settings → Disable iCloud backup

🐛 Reporting Bugs

Found a bug? Help us fix it!

Please include:

  1. Device model (e.g., iPhone 15 Pro)
  2. iOS version (e.g., iOS 17.2)
  3. App version (see Settings → About)
  4. Description of the issue
  5. Steps to reproduce
  6. Screenshots (if applicable)

Email: d3p@hotmail.com

💡 Feature Requests

Have an idea to improve ContactFixer? We'd love to hear it!

Email: d3p@hotmail.com

📚 Tutorials

How to Find and Merge Duplicates

  1. Open ContactFixer
  2. Tap "Scan for Duplicates" on the dashboard
  3. Wait for scan to complete
  4. Review duplicate groups (sorted by confidence)
  5. Tap a group to see details
  6. Review the merge preview
  7. Tap "Merge Contacts" to confirm
  8. Done! Duplicates are merged

How to Backup Contacts

  1. Go to "Backup & Restore" tab
  2. Tap "Create Full Backup"
  3. Wait for backup to complete
  4. Backup is saved locally and to iCloud (if enabled)

How to Restore Contacts

  1. Go to "Backup & Restore" tab
  2. Select a restore point
  3. Tap "Restore"
  4. Confirm restoration
  5. Your contacts are restored to that point in time

How to Use Merge Queue

  1. In duplicate groups list, tap "Add to Queue" on multiple groups
  2. Go to "Merge Queue" tab
  3. Review all queued groups
  4. Tap "Merge All" to merge in batch
  5. All queued groups are merged together

🔄 System Requirements

🆕 What's New

Version 1.0 (Current)

📖 Additional Resources

⭐ Leave a Review

Love ContactFixer? Please leave a review on the App Store! Your feedback helps us improve and helps others discover the app.

📞 Contact Information

Email: d3p@hotmail.com

Website: https://github.com/amalmansouri

Average Response Time: 24-48 hours

🙏 Thank You!

Thank you for using ContactFixer! We're committed to helping you keep your contacts organized and duplicate-free.

If you have any questions, concerns, or feedback, please don't hesitate to reach out.

Last Updated: November 22, 2025

ContactFixer v1.0